1/2" Onyx Black Metallic Fireglass Crystals
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1/2" Onyx Black Metallic Fireglass Crystals

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This is our Onyx Black Metallic Fireglass. These are sold by the pound and you get approx 20 Crystals per pound.

•  Excellent for any natural gas or propane fire pit or fireplace application. If using with Propane, use darker colors since propane can soot lighter colors of glass

•  Glass is tempered and will not melt, discolor, degrade or produce toxic fumes and is guaranteed for life
•  Glass size is approximately 1/2-in
•  Fireglass is an excellent alternative to dirty gas logs or lava rock
•  Our Fireglass is NEVER tumbled. Tumbling of the glass scratches the glass and leaves the glass dull. Our •  Fireglass is bright and brilliant and clean
•  Pair the glass with one of our specially designed and Patented Stainless Steel Arc Burners or Fire Rings or DIY burners for the perfect amount of flame

This is our Onyx Black Metallic Fireglass. These are sold by the pound and you get approx 20 Crystals per pound.

•  Excellent for any natural gas or propane fire pit or fireplace application. If using with Propane, use darker colors since propane can soot lighter colors of glass

•  Glass is tempered and will not melt, discolor, degrade or produce toxic fumes and is guaranteed for life
•  Glass size is approximately 1/2-in
•  Fireglass is an excellent alternative to dirty gas logs or lava rock
•  Our Fireglass is NEVER tumbled. Tumbling of the glass scratches the glass and leaves the glass dull. Our •  Fireglass is bright and brilliant and clean
•  Pair the glass with one of our specially designed and Patented Stainless Steel Arc Burners or Fire Rings or DIY burners for the perfect amount of flame

This is our Onyx Black Metallic Fireglass. These are sold by the pound and you get approx 20 Crystals per pound.

•  Excellent for any natural gas or propane fire pit or fireplace application. If using with Propane, use darker colors since propane can soot lighter colors of glass

•  Glass is tempered and will not melt, discolor, degrade or produce toxic fumes and is guaranteed for life •  Glass size is approximately 1/2-in •  Fireglass is an excellent alternative to dirty gas logs or lava rock •  Our Fireglass is NEVER tumbled. Tumbling of the glass scratches the glass and leaves the glass dull. Our •  Fireglass is bright and brilliant and clean •  Pair the glass with one of our specially designed and Patented Stainless Steel Arc Burners or Fire Rings or DIY burners for the perfect amount of flame

This is our Onyx Black Metallic Fireglass. These are sold by the pound and you get approx 20 Crystals per pound.

•  Excellent for any natural gas or propane fire pit or fireplace application. If using with Propane, use darker colors since propane can soot lighter colors of glass

•  Glass is tempered and will not melt, discolor, degrade or produce toxic fumes and is guaranteed for life •  Glass size is approximately 1/2-in •  Fireglass is an excellent alternative to dirty gas logs or lava rock •  Our Fireglass is NEVER tumbled. Tumbling of the glass scratches the glass and leaves the glass dull. Our •  Fireglass is bright and brilliant and clean •  Pair the glass with one of our specially designed and Patented Stainless Steel Arc Burners or Fire Rings or DIY burners for the perfect amount of flame

TERMS OF SALE, RETURNS, REFUNDS

Product Orders And Pricing Policy

Last Updated: May 1, 2019

The prices displayed on this Site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any applicable shipping and handling charges and state and local sales or use taxes that may apply to your order.

We make every effort to correctly portray the items and information contained in this web site, we do not guarantee that it is “100% error free” and that any or all content is accurate or complete, including price information and product specifications. In the event of pricing errors, errors in descriptions, and informational content errors, we will attempt to correct the situation in a timely fashion once notified, and the corrected price will apply to your order. We will not be held liable for pricing errors and reserve the right to cancel any order or refuse shipment at any time with written notice to the buyer.

We rely on a heavily automated process to provide you with the fastest service possible. For this reason, once you place an order with the Company, your credit card is automatically charged.  Once an order has been placed, price adjustments cannot be made at any time for any reason.  This includes sale items, discounted items, pricing updates, or proposed price matches.  Gift Certificates, coupons, and discount codes must be presented or entered at the time of purchase and cannot be applied to previous purchases.

While we will use our best efforts to fulfill all orders, the Company cannot guarantee the availability of any particular product displayed on this Site. The Company reserves the right to discontinue the sale of any product listed on this Site at any time without notice.

The Company reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

Sales Tax

Sales tax is charged for orders shipped within the U.S., to and for states that legally require sales tax to be collected. Sales tax rates vary from state to state. The sales tax indicated on the Sales Order will be calculated to reflect applicable taxes at the time the payment is processed.

Limited Warranty

It is expressly acknowledged and agreed that Fire Glass Factory LLC and Outdoor Living Suites.com (the “Company”) is not a manufacturer of products. Any and all warranties provided for any and all products sold or distributed by the “Company” shall be limited to those expressly provided by the manufacturer of those products that we sell. Subject to the following terms and conditions. The product manufacturer will typically warrant its products to be free from defects in material and workmanship under normal use and service for which it was intended, but only if it has been properly installed and operated. The Company’s  obligation under this warranty is limited to replacing or repairing, free of charge, those products, which upon examination, disclose to the satisfaction of the Company to have been defective. The product must be returned to the Company, with transportation charges prepaid, within thirty (30) days of the date of purchase. Proof of purchase must accompany any warranty claim. To the extent permitted by applicable law, the “Company” expressly disclaims any and all other warranties, whether expressed or implied, and whether arising by operation of law, course of dealing, usage, trade or otherwise, and expressly excludes and disclaims any and all implied warranties including, but not limited to, merchantability or fitness for a particular purpose.

Exclusions -  The limited warranty provided by the Company shall not apply to any repairs or replacements that may be required due to physical abuse of the product, misuse, alterations or modifications made to the product, damage resulting from accident or causes not within the control of the Company.

Limitations On Liability

The “Company” does not and shall not assume any liability whatsoever for use of, or defects which may be claimed in, any products sold or distributed by the “Company”  (the “Products”) on  all of its websites (the “Sites”) except those indicated in accordance with the “Warranty” information indicated above. The Company expressly disclaims and shall not be liable for any claims for loss,  damage or injury or cost of expense suffered or incurred, resulting, directly or indirectly, from the use, delay in delivery, installation or repair, or for any failure to perform which is due to circumstances beyond the Company’s control. The maximum liability, if any, of the Company for all direct or indirect damages, including without limitation, contract damages and damages for injuries to persons or property, whether arising from the Company’s  breach of this agreement, breach of warranty, negligence, or any other cause, is limited to an amount not to exceed the original purchase price. In no event shall the Company be liable for any incident, consequential or special damages. The right to recover damages within the limitations specified herein is the customer’s/purchaser’s exclusive remedy in the event that any other contractual remedy fails of its essential purpose. The customer shall indemnify, defend and hold harmless Company and its employees, officers, directors, owners and agents, from and against any such claims for damage, injury, cost or expense suffered or incurred as a result of, caused by or otherwise related to the installation or use of the any Products purchased by the customer.

Returns And Refunds Policy

Items For Refunds

If there is a problem with your product purchase, you can return it for a refund within 30 days of delivery as long as the items(s) are in the original condition and packaging.

Eligible products can be returned for a refund. Some items that are not eligible, (“Non-Eligible”) for a refund and cannot be returned, include the following:

● Clearance items (unless damaged or defective)

● Gift cards

● Custom Items, Made to Order Items and Personalized items cannot be returned or cancelled at any time

● Items marked “Non-Returnable” on the sale page

● Items purchased as part of a bundle at a discounted rate, e.g. “5 for $25” (unless the entire bundle is returned)

● Items you have already assembled

NOTE! For items that are damaged during the shipping transit process, you must follow the procedures on the webpage Shipping  FAQ’s, under the heading, “Freight Service” (Large Items).

Return And Refund Process – In 4 Simple Steps

Our return and refund policy is designed to make it simple for you to return your new and unused “eligible” products and items for a  full refund, minus all shipping costs. The shipping cost include the original shipping cost to send the items to you and cost to return the items back to the warehouse. “Non-eligible” items cannot be returned or refunded as indicated above. However, in the event you wish to return a product in accordance with our Return and Refund Policy you must pay for the shipping. All returns and exchanges must be made within 30 days of the delivery date. If your return is due to an error on our part, then we will pay all of the shipping costs.

NOTE! - You must contact the Company’s customer service department in advance of returning product to obtain a “Return Authorization Number” (RAN) by calling 949-705-4620. Proof of purchase and a “Return Authorization Number” (RAN) must accompany any claim for return. A 15-percent restocking charge will be imposed.

To return an item(s), please follow these four simple steps:

1. Contact our Customer Service Department within thirty (30) days after receipt of your products and items through our “Contact Us”  website page and send us the information with your name, contact information. the original order confirmation number(s), the products and other relevant information. If possible, include a copy of the original order confirmation or packing slip with your RAN paperwork as proof of purchase. You can also send us an email at: orders@outdoorlivingsuites.com, or call us at 949-705-4620.

2. You will be issued a “Return Authorization Number” (RAN),  that will be used to process and track the return of your items. All customer  exchanges and returns must be assigned a “Return Authorization Number”  (RAN) to be eligible for returns and refunds.

Your RAN request will be reviewed and, pending approval, a Customer Service Representative will send you a prepaid return shipping label(s) via email for you to print out, for you to ship your item(s) back. Please note: the RAN form expires thirty (30) days from the date of issue. If a return is received after the expiration date, we reserve the right to deny the return. In this case, the item(s) will be shipped back to you at your expense.

3. After we received the item(s) you have shipped back to us, we will have them inspected, and if they found and confirmed to be in a new and unused condition we will issue you a refund. We charge no restocking fees or hidden charges. The return shipping fee will be deducted from the credit of your returned items.

4. The entire process usually takes 1 to 2 weeks after your returned  order and items have arrived back at the warehouse.

Full Return And Refund Policy

If you wish to return your items for a full refund (minus shipping costs), remember, all returns and exchanges must be made within thirty (30) days of the products delivery date.

The returned product(s) must be in new, unused condition, and it must be returned in the original packaging.

After you receive your order, you should immediately make a thorough inspection your items, and  keep  the original packaging until you have determined that the item(s) is in a satisfactory condition.  In the unusual case that the item arrives damaged, or has missing parts, please contact our Customer Service Department immediately for assistance.  You can also take pictures of any damage to the items and submit those to us to further document any damage. You must contact us within five (5) days from the date of delivery to report damaged, missing or defective merchandise. After the five-day period, the product cannot be reported as damaged, defective, missing parts and/or returned for exchange or refund.

Custom Items, Made to Order Items and Personalized items cannot be returned for any reason or cancelled at any time

All returns must be arranged with our Customer Service Department and be assigned a Return Authorization Number (RAN). The “Return Authorization Number” (RAN) expires 30 days after the date it was issued. In the event you attempt to return an item without an RAN (including refusing delivery), past the 30 days refund period, or return it in unacceptable condition, the item will be refused or shipped back to you at your cost; or if we choose to accept the return, additional fees will apply.

We ship our items from multiple warehouses, therefore it is critical that all return items are returned to the correct location. If you are returning multiple items, you may receive more than one return shipping label for multiple warehouses. You must ensure that your items are returned to the correct address and warehouse, which will be indicated on the RAN form and the respective items shipping labels.   

You must return the product to the correct warehouse in new, unused condition and in the original packaging.

At sole our discretion, returns that are sent to the incorrect warehouse will be refused, shipped back at the customer’s expense, and/or assessed a restocking fee to cover the administrative costs, shipping costs, and restocking fees for which we may be subject to pay.

Due to these reasons, we strongly suggest that you obtain a tracking number for shipping of the returning item(s) and purchase shipping insurance. Please forward the tracking information to Customer Service at: order@outdoorlivingsuites.com to assist in processing your return.

In the event that the product is received in a damaged or condition which we deem unacceptable, we reserve the right to deny your return.  If the item(s) is returned damaged or used, we will either refuse it or contact you by email to notify you of the items condition.

If it is apparent that the returning products were damaged due to poor or careless packaging on your part, the items may be disposed of or returned to you at your expense, in which case we will contact you promptly. If the returned item is received by us in a used condition, you may choose to have the item disposed of or have the item returned to you at your expense. Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal.  After 30 business days the item(s) will be disposed of or donated.

Damages Incurred During Shipping - If the item was received damaged you may file a claim with the shipping company. If there is visible damage to the outside crate, box, packaging or product you will need to note the damage on the Proof of Delivery (POD) form that the driver will give to you to sign, and then contact us within THREE (3) DAYS. NOTE! For items that are damaged during the shipping transit process, you must follow the complete details and procedures on the webpage “Shipping  FAQ’s,” under the heading, “Freight Service (Large Items)”.

Final Approval And Credit

After  we receive the return item(s), we will inspect it, and if it is determined to be in acceptable condition, you will be issued a credit in the original form of payment. The credit should be visible on your credit card statement within 3-5 business days (varies by credit card company).

Please allow up to 2 weeks after delivery of the returned item to us, to complete our inspection of the return items and for our Customer Service Department to process your refund.

If you feel that your refund/credit has been taking too long to be processed, please call and speak to one our Customer Service Representatives at 949-705-4620, from Monday through Friday between the hours of 8:30am to 5:00pm PST, or send an email order@outdoorlivingsuites.com. Please do not file a charge-back or dispute the charges with your credit card company as this will only delay the refund process extend the time it takes for you to receive your credit/refund.

Cancellation Policy

Be sure to thoroughly check your order being you check out at the online shopping cart, as no changes can be made to orders once they have been submitted and approved. In the event you need to make a request to cancel an order, please call us immediately at 949-705-4620, from Monday through Friday between the hours of 8:30am to 5:00pm PST and speak directly to a Customer Service Representative to ensure your request is processed. Due to the high volume of e-mails received, cancellation requests sent via email may not be processed in time for your order to be cancelled prior to it being shipped. Therefore, it’s best that you call and speak with our Customer Service Representative to process your request for cancellation. This will ensure the order is cancelled prior to its being shipped from the manufacturer to the customer and resulting in additional cost and fees to you.